Warranty Policy

Thank you for choosing our jewelry. We are committed to providing high-quality products and stand behind the craftsmanship of our pieces. As such, we offer a warranty to ensure your satisfaction with your purchase. Please read the following warranty policy for more information:

  1. Warranty Coverage: We provide a 365-day warranty on all our jewelry against manufacturing defects. This warranty covers any issues that arise from faulty craftsmanship or materials, including but not limited to:
    • Faulty clasps
    • Loose gemstones
    • Discoloration or fading of metals or stones
  2. Warranty Limitations: Our warranty does not cover damages caused by improper handling, accidents, or normal wear and tear. Examples of situations not covered by the warranty include:
    • Scratches or dents resulting from regular use
    • Damage caused by accidental impact or dropping
    • Loss or theft of the jewelry
    • Changes in appearance due to exposure to chemicals, lotions, or perfumes
    • Repairs or alterations made by unauthorized individuals or jewelers
  3. Warranty Claims: If you encounter any issues covered by our warranty, please contact our Customer Care team within 365 days of your purchase. You can reach us through our live chat service on our website or by emailing us at info@jtgjewelry.com. Our team will guide you through the process of filing a warranty claim and provide instructions on how to proceed with the repair or replacement of your jewelry.

  4. Proof of Purchase: To be eligible for warranty services, you must provide proof of purchase, such as an order confirmation number, receipt, or any other documentation that verifies your purchase from our store.

  5. Warranty Exclusions: Please note that the warranty does not apply to jewelry purchased from unauthorized retailers or resellers. Additionally, any modifications or repairs made by individuals or jewelers not authorized by us will void the warranty.

We appreciate your trust in our brand and our commitment to delivering exceptional jewelry. If you have any further questions or concerns about our warranty policy, please do not hesitate to contact our Customer Care team.