We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange. The item must be in its original condition and packaging. Any item purchased on Promotions, Clearances, or Discount codes are not returnable. Please refer to our Returns & Exchanges page for detailed instructions.

If you need to initiate a return or exchange, please contact our customer support team through our email or live chat. Our representatives will assist you in generating a return label. Simply provide them with your order details, and they will guide you through the process and provide you with a prepaid return label, if applicable. Please note that return labels may be provided for eligible returns within the specified return window as outlined in our Return Policy.

To contact us, please use one of the following methods:

  • Email: You can send us an email directly at info@jtgjewelry.com. Please make sure to include relevant details and any specific questions or requests you may have. We aim to respond to all emails within 24 hours.

  • Customer Support: Our customer support team is available to assist you. You can contact us by the live chat feature on our website for immediate assistance. Look for the chat icon in the corner of the website to start a conversation with one of our knowledgeable representatives.

  • Social Media: Connect with us on our social media channels, including Facebook, Instagram, and TikTok. You can send us a direct message or comment on our posts, and we will respond promptly.

We value your feedback and strive to provide excellent customer service. Feel free to reach out to us through any of these channels, and we will be delighted to assist you.

Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.

Shipping times vary depending on your location and the shipping method selected. Generally, orders within the continental United States arrive within 3-7 business days. International orders may take longer due to customs clearance procedures. Once your order is shipped, you will receive a tracking number to monitor its progress. 

Prep- Orders: Time is specified on the description section of the product. Usually around 3-4 weeks

Yes, we offer international shipping to most countries. However, please note that additional customs fees, taxes, or duties may apply depending on your country's regulations. These charges are the responsibility of the customer.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also offer payment options through PayPal, Apple Pay, Amazon Pay, Meta Pay and Venmo for your convenience. You can also pay in installments thru ShopPay.

Yes, our jewelry is designed to be water-resistant, allowing you to wear it while swimming or showering without any concerns. The materials and craftsmanship ensure durability and longevity, even with regular exposure to water. However, we still recommend removing your jewelry before engaging in activities that involve intense water pressure or chemicals, such as diving or using hot tubs, to further protect and preserve its quality.

To keep your fashion jewelry looking its best, follow these care instructions:

  • Store jewelry separately: Store each piece of jewelry separately to prevent scratching and tangling.

  • Clean regularly: Clean jewelry regularly using a soft cloth or jewelry cleaner to remove dirt, oil, and other buildup.

  • Avoid chemicals: Avoid exposing jewelry to household chemicals, perfumes, and cosmetics, which can cause damage and discoloration.

  • Handle with care: Handle jewelry gently and avoid pulling, bending, or twisting it.

  • Store in a safe place: Store jewelry in a cool, dry place, away from direct sunlight and high temperatures.

Yes, we offer wholesale pricing for bulk orders. If you are interested in purchasing our jewelry for resale or as corporate gifts, please visit our Wholesale page or contact our sales team to info@jtgjewelry.com for more information and to request a wholesale catalog.

At JTG Jewelry, we offer a wide range of jewelry crafted from high-quality materials such as sterling silver, gold, platinum, and gemstones, everything is 14k or 18k gold plated. Each product page provides detailed information about the materials used.

Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrapping option during the checkout process, and we'll make sure your order is beautifully packaged.

Yes, we stand behind the quality of our jewelry. All our products come with a 365 day warranty against manufacturing defects. Please refer to our Warranty page for more detailed information.

Our warranty covers any manufacturing defects, such as faulty clasps, loose gemstones, or discoloration. It does not cover damages caused by improper handling, accidents, or normal wear and tear. For more information, please review our Warranty page.

We hope this FAQ section answers some of the common questions your customers may have. Feel free to customize and add more questions based on your specific products and services.