FAQ
Contact & Order Tracking
How can I contact you?
To contact us, please use one of the following methods:
Email: Send us an email directly at info@jtgjewelry.com. We aim to respond to all emails within 24 hours.
Customer Support: Use the live chat feature on our website for immediate assistance. Look for the chat icon in the corner of the website.
Social Media: Connect with us on Facebook, Instagram, and TikTok. You can send us a direct message or comment on our posts, and we will respond promptly.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected.
Generally, orders within the continental United States arrive within 3-7 business days. International orders may take longer due to customs clearance procedures.
Once your order is shipped, you will receive a tracking number to monitor its progress.
Prep-Orders: Time is specified on the product description section, usually around 3-4 weeks.
Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that additional customs fees, taxes, or duties may apply depending on your country's regulations. These charges are the responsibility of the customer.
Return & Exchange
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
The item must be in its original condition and packaging. Any item purchased on Promotions, Clearances, or Discount codes are not returnable.
Please refer to our Returns & Exchanges page for detailed instructions.
How can I obtain my return label?
If you need to initiate a return or exchange, please contact our customer support team through our email or live chat.
Our representatives will assist you in generating a return label. Simply provide them with your order details, and they will guide you through the process and provide you with a prepaid return label, if applicable.
Please note that return labels may be provided for eligible returns within the specified return window as outlined in our Return Policy.
Payment, Pricing & Wholesale
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
Additionally, we offer payment options through PayPal, Apple Pay, Amazon Pay, Meta Pay, and Venmo for your convenience.
You can also pay in installments through ShopPay.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. If you are interested in purchasing our jewelry for resale or as corporate gifts, please visit our Wholesale page or contact our sales team at info@jtgjewelry.com for more information and to request a wholesale catalog.
Jewelry Care & Warranty
Can I wear your jewelry while swimming or showering?
Yes, our jewelry is designed to be water-resistant, allowing you to wear it while swimming or showering without any concerns.
The materials and craftsmanship ensure durability and longevity, even with regular exposure to water.
However, we recommend removing your jewelry before engaging in activities that involve intense water pressure or chemicals, such as diving or using hot tubs, to further protect and preserve its quality.
How do I care for my jewelry?
To keep your fashion jewelry looking its best, follow these care instructions:
- Store jewelry separately: Store each piece separately to prevent scratching and tangling.
- Clean regularly: Clean jewelry using a soft cloth or jewelry cleaner to remove dirt and oil.
- Avoid chemicals: Avoid exposing jewelry to household chemicals, perfumes, and cosmetics, which can cause damage.
- Handle with care: Avoid pulling, bending, or twisting it.
- Store in a safe place: Keep jewelry in a cool, dry place, away from direct sunlight and high temperatures.
What materials are your jewelry made of?
Our jewelry is crafted from high-quality materials such as sterling silver, gold, platinum, and gemstones, all plated in 14k or 18k gold. Each product page provides detailed information about the materials used.
Do you offer a warranty on your jewelry?
Yes, we stand behind the quality of our jewelry. All our products come with a 365-day warranty against manufacturing defects.
Please refer to our Warranty page for more detailed information.
What does the warranty cover?
Our warranty covers any manufacturing defects, such as faulty clasps, loose gemstones, or discoloration. It does not cover damages caused by improper handling, accidents, or normal wear and tear.
For more information, please review our Warranty page.
Gift Services
Do you offer gift wrapping services?
Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrapping option during the checkout process, and we'll make sure your order is beautifully packaged.