ENJOY FREE SHIPPING

SHIPPING & RETURNS

  1. What is your returns policy?
  2. What is your exchange policy?
  3. Can I return JTG JEWELRY Items purchased using a gift card?
  4. Can a gift recipient return JTG JEWELRY Items?
  5. How long will it take to get my money back for my online return?
  6. My JTG JEWELRY Items has arrived and is damaged/faulty. What should I do?
  7. I have received an incorrect/faulty item or an item is missing.
  8. The price of the item I purchased has changed since I received it. Can I get a refund?
  1. What is your returns policy?

FREE AND EASY RETURNS.

If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from JTG JEWELRY can be returned within 15 days of purchase with original invoice by mail or in store. JTG JEWELRY Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions. Please follow the below steps for returns.

SALE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES WILL BE ACCEPTED, EITHER ONLINE OR IN STORES


Returns by mail - 
Send us a return request to jtgjewelrymiami@gmail.com
Receive the return shipping label on you email

Place merchandise and return form in the package.Attach the return label to the outside of the package and secure package for mailing.
Drop off package at your nearest UPS Store, UPS Authorized Shipping Outlet or UPS Customer Center.

If you choose to use your own preferred method of shipping, use one that can be tracked and insured. Address for returns should be mailed to: 

JTG JEWELRY 
18787 Biscayne Blvd,
Aventura, FL 33180
  1. All returns will be credited to the original form of payment. However, your original shipping cost is not refundable.
    g. Returns will be processed within 5 business days of receipt of your item(s) by JTG JEWELRY. You will receive an email notification once your return is processed. Please allow up to 3-5 additional business days for the funds to be credited to your account.
    h. If the return form or prepaid return label are misplaced, please contact our JTG JEWELRY Jewelry Customer Care Center at jtgjewelrymiami@gmail.com for further assistance.

    Returns in-store - 
    Find your nearest JTG JEWELRY store
    Bring original packing slip or email invoice along with merchandise you wish to return to the JTG JEWELRY store.
    Returns will be processed
  2. What is your exchange policy?

If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from JTG JEWELRY, can be exchanged within 15 days of purchase in store. Promotions, clearances, or sales may have modified terms and conditions. Unfortunately, we are not able to accept exchanges by mail. If you would like to exchange, please complete the returns process and create a new order for the merchandise.

Exchanges in store -
Find your nearest JTG JEWELRY store
Bring original packing slip or email invoice along with merchandise you wish to exchange to the JTG JEWELRY store.
Your original shipping cost is not considered for exchange and is not refundable.

  1. Can I return JTG JEWELRY items purchased using a gift card?

Yes, you can return JTG JEWELRY items purchased using a gift card. For gift card returns, you will be issued a new gift card of the same value of the merchandise returned. If your original method of payment was E-Gift card or physical gift card you will be issued a new E-gift card of the same value of the merchandise returned. 

  1. Can a gift recipient return JTG JEWELRY items?

Yes, a gift recipient can return or exchange merchandise to a JTG JEWELRY store with original gift receipt. Gift returns will be issued a gift card for the purchase price. If the gift recipient returns the merchandise by mail, a credit will be issued to the original payment method, which the purchaser used. Please note that the gift recipient will NOT get the refund.

  1. How long will it take to get my money back for my online return?

Returns will be processed within 5 business days of receipt of your item(s) by JTG JEWELRY. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the funds to be credited to your account.

  1. My JTG JEWELRY item has arrived and is damaged/faulty. What should I do?

We are sorry to hear this and apologize. Please contact our JTG JEWELRY Customer Care Center at jtgjewelrymiami@gmail.com  for further assistance.

  1. I have received an incorrect/faulty item or an item is missing.

We are sorry to hear this and apologize for the mistake. Please contact our JTG JEWELRY Jewelry Customer Care Center at jtgjewelrymiami@gmail.com for further assistance.

  1. The price of the item I purchased has changed since I received it. Can I get a refund?

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference