If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from JTG JEWELRY can be returned within 15 days of purchase with original invoice by mail or in store. JTG JEWELRY Gift Cards or E-Gift Cards are non-returnable. Any item purchased on Promotions, Clearances, or Discount codes are not returnable. 

Returns by mail

Send us a return request to info@jtgjewelry.com

All returns will be credited to the original form of payment. However, your original shipping cost is not refundable.

Returns will be processed within 5 business days of receipt of your item(s) by JTG JEWELRY. You will receive an email notification once your return is processed. Please allow up to 3-5 additional business days for the funds to be credited to your account.

If the return form or prepaid return label are misplaced, please contact our JTG JEWELRY Jewelry Customer Care Center at info@jtgjewelry.com for further assistance.



WHAT IS YOUR EXCHANGE POLICY?

If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from JTG JEWELRY, can be exchanged within 15 days of purchase in store. Promotions, clearances, or purchases made with special promo codes are not returnable.



CAN I RETURN JTG JEWELRY ITEMS PURCHASED USING A GIFT CARD?

Yes, you can return JTG JEWELRY items purchased using a gift card. For gift card returns, you will be issued a new gift card of the same value of the merchandise returned. If your original method of payment was E-Gift card or physical gift card you will be issued a new E-gift card of the same value of the merchandise returned.



CAN A GIFT RECIPIENT RETURN JTG JEWELRY ITEMS?

Yes, a gift recipient can return or exchange merchandise to a JTG JEWELRY store with original gift receipt. Gift returns will be issued a gift card for the purchase price. If the gift recipient returns the merchandise by mail, a credit will be issued to the original payment method, which the purchaser used. Please note that the gift recipient will NOT get the refund.



HOW LONG WILL IT TAKE TO GET MY MONEY BACK FOR MY ONLINE RETURN?

Returns will be processed within 5 business days of receipt of your item(s) by JTG JEWELRY. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the funds to be credited to your account.



MY JTG JEWELRY ITEM HAS ARRIVED AND IS DAMAGED/FAULTY. WHAT SHOULD I DO?

We are sorry to hear this and apologize. Please contact our JTG JEWELRY Customer Care Center at info@jtgjewelry.com  for further assistance.



I HAVE RECEIVED AN INCORRECT/FAULTY ITEM OR AN ITEM IS MISSING.

We are sorry to hear this and apologize for the mistake. Please contact our JTG JEWELRY Jewelry Customer Care Center at info@jtgjewelry.com for further assistance.



THE PRICE OF THE ITEM I PURCHASED HAS CHANGED SINCE I RECEIVED IT. CAN I GET A REFUND?

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference