Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

Customer is in charge for paying for shipping for any exchange or returns.
If you are not 100% satisfied you can exchange your item within 14 days of the purchase. We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wait for our approval and send your item to JTG DESIGNS- 800 Se 4TH Av. Suite 106, Hallandale Beach, Fl 33009.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Items purchased with any special promotion code
Items purchased at 50% off retail price
Gift cards
Sale items
Custom made order
Black Friday Sale


You will be responsible for paying for your own shipping costs for exchanging or returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.